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Celtic News

Support systems revamped


Category: General

Some of you may have noticed a new menu option appeared in December 2008, "Helpdesk"! (you can also jump straight to it http://helpdesk.celticinternet.com)

Due to the number of live applications and customers we have it was time to "beef up" our support infrastructure.

This system provides a front-end for all our customers support needs, Knowledgebase, Troubleshooter Wizard, Patch/File Downloads, Tutorials & Manuals, Technical Articles and the ability to raise and view Support Tickets of course. Fairly comprehensive we think!

As we continue to add customers and solutions this should ensure happier customers!

Posted by Ian Bale at 11:50 PM


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